Frequently Asked Questions (FAQs)

1. Ordering & Payments

Q: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, and American Express), PayPal, and bank transfers.

Q: Can I modify or cancel my order after placing it?
Orders can only be modified or canceled if they haven’t been dispatched. Please contact us at sales@securityzoneonline.com.au immediately with your order details.

Q: Will I receive an invoice for my purchase?
Yes, a detailed invoice will be sent to your email after your order is confirmed.

2. Shipping & Delivery

Q: How long will it take to receive my order?
Orders are typically dispatched within 1-2 business days. Standard shipping within Australia usually takes 3-7 business days.

Q: Do you offer international shipping?
Currently, we only ship within Australia.

Q: How can I track my order?
Once your order is dispatched, you will receive a tracking number via email to monitor the delivery status.

3. Products & Warranty

Q: Do your products come with a warranty?
Yes, most of our products include a 12-month manufacturer warranty. Please refer to individual product pages for specific warranty information.

Q: Are your products compatible with other security systems?
Compatibility details are provided on each product page. If you have further questions, feel free to contact us for advice.

Q: Can I request a product demonstration or consultation?
Yes, we offer product consultations. Contact us at sales@securityzoneonline.com.au to schedule a consultation.

4. Returns & Refunds

Q: What is your return policy?
We accept returns within 30 days of purchase for products in their original condition. For more details, visit our Refund and Return Policy page.

Q: How do I return a defective product?
Please email sales@securityzoneonline.com.au with your order number, a description of the issue, and (if possible) photos of the defect. We will guide you through the return process.

Q: Will I receive a refund for shipping fees?
Shipping fees are non-refundable unless the item was defective or incorrectly shipped.

5. Security & Privacy

Q: Is my personal information safe?
Yes, we are committed to protecting your privacy. We use secure encryption methods to process payments and protect your data. For more information, refer to our Privacy Policy.

Q: How do I reset my account password?
Click on the “Forgot Password” link on the login page, and follow the instructions to reset your password.

6. Contact Us

Q: How can I get in touch with customer support?
For any inquiries, please email us at sales@securityzoneonline.com.au. We aim to respond to all queries within 1-2 business days.

Q: What are your customer service hours?
Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM (AEST).