Shipping Policy
At Security Zone Online, we are committed to delivering your orders in a timely and efficient manner. Below, you’ll find important details regarding our shipping process, estimated delivery times, and policies.
Order Processing
- Orders are typically processed within 1-2 business days (excluding weekends and public holidays).
- Once your order has been dispatched, you will receive a confirmation email.
Estimated Delivery Time
We use reliable courier services to ensure prompt delivery. Estimated shipping times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| Metro Areas | 3-5 business days |
| Regional Areas | 5-8 business days |
| Remote Locations | 7-10 business days |
Delivery times may be affected by factors beyond our control, such as courier delays, weather conditions, or public holidays.
Non-Delivery & Reporting Delays
If you do not receive your order within the estimated timeframe, please notify us within 14 days of placing your order.
⚠ Failure to report a missing delivery within this 14-day window may limit our ability to assist with replacements or refunds.
To report a missing or delayed order, please contact us at:
📧 sales@securityzoneonline.com.au
Shipping Costs
- Shipping fees are calculated at checkout based on the destination and order weight.
- Free shipping may be available for orders over a $180.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund as necessary.
Changes & Cancellations
Once an order has been processed, we may not be able to modify or cancel it. If you need assistance, please contact our team as soon as possible.